Return& Refund Policy

1. Return & Exchange Period

Order Cancellation

Customers can request an order cancellation within 24 hours after placing an order by email or phone with the bodegacooler official store.
However, if the product has already been shipped, a double shipping fee be deducted from the refund.
Please note that a 2% transaction fee may be charged based on the payment channels after the product has been shipped.
If a customer purchases a quantity that exceeds our available inventory, or purchases over 10+ pieces without contacting us in advance, we reserve the right to unconditionally cancel the orders.

Lost / Damaged Products Received

If the product was not delivered or lost, please immediately contact us.
If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.

Within 30 Business Days

You may return items purchased on www.bodegacooler.com within 30 days of purchase for a full refund. If the 30-day return window has passed, and your product is still under warranty, please contact us for warranty service.

Note: Within 30 days of the purchase, if you are unsatisfied with your products without quality issues, you have the authorization to refund after return the items complete, unused and in the original package.

If 30 days have passed since the purchase, full refund cannot be offered.
You are responsible for the double shipping cost.

2. Terms And Conditions of Return & Refund

Only the appliance that have been purchased directly from www.bodegacooler.com, Bodega Cooler cannot accept returns of Bodega cooler branded appliances purchased from other retailers or re-sellers. (if you bought the appliance from Amazon or Walmart, please contact its service)
The purchased appliance must be in brand-new condition with original packaging and accessories.
If the appliance is not working caused by non-human factors, please email us with order ID and a video of the product problem, we will review it and offer solutions as soon as possible once receiving the email.

3. Terms And Conditions of Exchange

We provide the 24-Month Free Replacement for all products purchase from www.bodegacooler.com. That is to say, when the order delivered to your shipping address date starts for a 24-month free replacement.

4. How To Return An Item?

To return the appliance to Bodega Cooler, Email info@bodegacooler.com
requesting an RA (Return Authorization). Please include your Order ID Number and the reason for your return/exchange. All returns require an authorization, which is issued only by email.
If the appliance meets our Return & Exchange Policies, we would give you our shipping address to return, please ship the appliance back within 7 days, after receive our refund confirmation email (usually within 24-48 hours).
Please email us the tracking number after shipping back.
We’ll contact you back after we're receiving the appliance. Your refund will be processed in 3~7 business days.

Note:
1. When you request for refund or exchange, please email us first.
These content should be included in your email:

Order number
Reason why Return or Exchange
Photos or video to show the appliance is original or non-human damage.
Once we received your email, we will get back to you within 24 hours.

2. Please ensure that the appliance you're returning or exchanging is repackaged with all the accessories and documentation that were included when you received it.
3. If you’re exchanging for non-human factors, we’ll send a replacement within 7 days.

Return Address:

5650 Grace PL,
COMMERCE CA,
90022, US

5. Shipping fees

If the appliance is returned due to non-human factors (defective or damage), the shipping fees need to be paid advanced by the customer. Please provide the shipping fee invoice for returning, and we will return the product cost to your original account and shipping fees to your PayPal account.
If the appliance is returned due to other reason, you are responsible for the double shipping cost.

Note: We don't accept freight collect.

6. Refund

If the item is returned in brand-new condition with all packaging intact due to non-human factors (defective or damage), we will return the product cost and shipping fees to your original payment account;
Once we receive your returning item, a refund takes up to 7 business days to be credited back to the original payment method.
If you do not receive a refund after 7 business days, please directly contact us via www.bodegacooler.com with your order number and payment method, once we received your email, we will get back to you within 24 hours.

7. After-sale Service Contact

Phone(US only): +1 888-698-8115 (9:00-18:00 PST Mon-Fri. )
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Note:
Any return or exchange, please contact us first.
Any return or exchange without prior application will not be accepted.

BODEGA may reserve the right for the modify and final explanation.